Terms and Conditions

Cancellation Policy

  • Cancellations made more than 7 days prior to the scheduled day of arrival will not incur any charge.

  • Cancellations made less than 7 days prior to the scheduled day of arrival will incur a charge of the first night's accommodation.

Check-In / Check-Out

Check-In is available from 2pm on the day of scheduled arrival.

Check-Out time is prior to 10am on the day of departure. Check-Out after this time will be solely at Management discretion, but is unlikely to exceed 1 extra hour without attracting further charges.

Account Settlement/ Payment

Payment can be made by cash, credit card (Visa, Mastercard, Diners Club & American Express only) or direct debit. If you have booked and paid over the internet your credit card details will be requested at Check-In (to cover any extras during your stay). If for some reason payment has not been received prior to arrival, payment of the entire accommodation component of your stay will be processed at Check-In. If you do not wish to use a credit card, then cash or eftpos will substitute at that time. All accounts are to be finally settled at Check-Out. Please note that business or personal cheques are not accepted.

Smoking Policy

Mantra Marina is a strictly ‘No Smoking' apartment hotel. If necessary, Guests will be charged for the removal of smoke smells from soft furnishings, carpets, etc. and/ or any other damage caused by smoking inside an apartment and/ or hotel room. Smoking on the balconies is permitted, however care must be exercised and ashtrays used.

Damage

The Guest whose name the accommodation is booked in is responsible for and will be charged for any damage caused to apartments and/ or hotel rooms and their contents and for any resultant future loss of income on the affected apartment and/ or hotel room.

Maximum Occupancy of Apartments

A maximum of 2 adults per number of bedrooms is permitted in each apartment. Maximum number of under 18 year olds is at management discretion taking into account family size and available bedding. Under no circumstances will ‘party groups' be permitted nor will Guest numbers beyond these maximums.

Age Policy

Guests under the age of 18 must be accompanied by a Guest 18 years or over.